All claims for defective or damaged merchandise must be made within 10 days of receipt of merchandise. All requests for credit of defective merchandise must be submitted to Customer Service. Customer Service will respond to all requests for credit in a timely manner. No merchandise may be destroyed in the field without proper authorization from Customer Service. Refused shipments will be charged a 20% restock fee and the customer will be responsible for the full freight charges (inbound & outbound). No returns are accepted without authorization from Customer Service.