Refund policy
Returns: We want our customers to be happy with our products. All claims for defective or damaged merchandise, missing merchandise, or over-shipment of merchandise must be made within 10 days of receipt of merchandise. All requests for credit for defective or damaged merchandise must be submitted to Customer Service. Our policy is to credit your account if any product you receive is defective or damaged unless damage was incurred in transit or after your receipt. Please be sure to keep all products in original packaging, unused, in new/original condition without retailer price tags for returns to be accepted and to ensure timely resolution of claims. In the instance of missing merchandise credit the invoice and/or add the remaining merchandise to a backorder for the value of the missing merchandise. Resolutions to instances of over-shipment will be handled on a case-by-case basis toward a mutually agreeable solution.
Customer Service will respond to all requests for credit in a timely manner. No merchandise may be destroyed in the field without proper authorization from Customer Service. When Customer Service approves the return, a Return Merchandise Authorization (“RMA”) number, and a prepaid shipping label will be delivered to the purchaser. The RMA should be printed and included inside the box with the shipping label affixed to the outside of the box. A credit to the customer account will be issued upon receipt of the returned product only if Customer Care approved the return prior to it being shipped back, and only if the return is shipped using the issued prepaid shipping label.
Refused shipments will be charged a 20% restock fee and the customer will be responsible for the full freight charges (inbound & outbound). No returns are accepted without authorization from Customer Service.
If you believe you have damages, please fill out our Damage Report
** Name drop or custom design product orders are non-returnable and non-cancellable
Cancellations: Any cancellations of orders must reach our office 2 weeks prior to ship date. Refused orders and returns will incur a 20% restocking fee and freight cost.
Customer Service:
Toll Free: 888-889-9868